Track your videos
A video takes a while to make. You don't have to wait on the page: start it, do something else, and come back when it's ready.
Where to see progress
- In the conversation — while Reela works, its progress shows under its reply: what it's doing now, such as writing the script or generating a shot.
- On the video card — a ring shows how far along the video is, with the current step, for example "Rendering shots 5 of 8…". When the video is ready, the card turns into a player.
- In the right panel — every video from the conversation is listed there. Click one to jump to it.
- In the left rail — under Recent, each conversation has a status mark, so you can see at a glance which ones are still working.
Videos for a series show up in that project. Open it from Projects in the left rail.
What the status marks mean
Hover over a conversation in Recent to see its status.
- Producing — a rose dot that pulses. Reela is making the video.
- Reela is replying — a grey dot that pulses. Reela is writing a reply or a plan.
- Waiting for your reply — an amber ring, and the name turns bold. Reela needs an answer from you before it can go on, for example to confirm a plan in Chat mode.
- Finished — a hollow grey ring. Nothing is running.
- Failed — a red !. Something went wrong. Open the conversation to see what happened.
How many run at once
Your plan sets how many videos can be made at the same time: 1 on Free and Starter, 2 on Creator, 3 on Studio. See Compare plans.
If you start more than that, the extra videos wait in line, shown as In queue, and start when one finishes.
If a video fails
The video card shows what went wrong instead of a player. For example, a shot may have been blocked by the safety filter.
- You're not charged for a failed video. The credits held for it go back to your balance.
- To try again, change what was blocked and send the request again. Click Reuse prompt and media (↻) next to the card's prompt to put the same prompt and files back in the message box.
If a video keeps failing, contact support with the conversation name.
Get notified
Reela tells you in the app when a video is ready, and the notice has a Download button.
You can also get an email. Open Settings › Notifications and turn on:
- Video updates — when a video finishes or fails.
- Replies from Reela — when Reela needs your answer to keep going.
Billing, team invitations and security emails are always sent.
Find finished videos
Every finished video is saved in Library. See Make your first video for how to review and download it.