Contact support
If you can’t find an answer in the Help Center, email us.
Email us
Write to support@reela.ai.
What to include
A few details help us fix things on the first reply:
- The email address on your Reela account.
- The name of the video, project or conversation, or a link to it.
- What you expected, and what happened instead.
- A screenshot or screen recording, if something looks wrong.
- For billing questions: the date and what you were charged for.
Never send your password. We'll never ask for it.
Before you write
These pages answer the most common questions:
- FAQ
- How credits work — including what happens when a video fails.
- Manage your plan — renewals, changes and cancelling.
- Video quality
- Connect your agent
Business enquiries
For API integration enquiries, enterprise plans and other company needs, email contact@reela.ai and tell us about your use case and expected volume. See Reela API.