# Contact support (/docs/help/contact)

## Email us

Write to **support@reela.ai**.

## What to include

A few details help us fix things on the first reply:

- The email address on your Reela account.
- The name of the video, project or conversation, or a link to it.
- What you expected, and what happened instead.
- A screenshot or screen recording, if something looks wrong.
- For billing questions: the date and what you were charged for.

Never send your password. We'll never ask for it.

## Before you write

These pages answer the most common questions:

- [FAQ](/docs/help/faq)
- [How credits work](/docs/help/credits) — including what happens when a video fails.
- [Manage your plan](/docs/help/plans) — renewals, changes and cancelling.
- [Video quality](/docs/help/video-quality)
- [Connect your agent](/docs/agents/connect)

## Business enquiries

For API integration enquiries, enterprise plans and other company needs, email **contact@reela.ai** and tell us about your use case and expected volume. See [Reela API](/docs/api).